Menu Close

The Visio Group invites you to join us for our premier

Pep Talks Corporate Seminar

Topic: Optimize Your Customer Experiences.

  • Facilitator: Mark-Odean Grant
  • February 27, 2019 @ 9 am - 12:30 pm
  • Knutsford Court Hotel
  • J$12,500 (Materials & Refreshments Included)

Your company may be open for business but are you open to your customers?

Join us as we explore and learn about customer service and experience in Jamaica. 

We will share ideas, tools and resources to help you strategize, satisfy and delight your customers with lasting positive experiences.

Opportunity

We are living in a digital age! 

Major advances in information and communication technology, the rapid pace of globalization and the emergence of the digital economy have given customers more choices and power in business.

Learn proven strategies, tactics and tools to boost profitability and thrive in this new dynamic global marketplace.

Learning Outcomes

At the end of the workshop participants will be able to discuss the role of the NEW CEO in modern business organizations.
Neuroscience
Exceptionalism
Walking the Floor
Customer
Experience
Opportunities

Apply the CREST of Customer Experience in assessing, preparing for change and continuously improving service delivery and satisfaction in your business, organization or institution.
Corporate Culture
Relationships
Engagement
Service over Servitude
Transformation

Employ simple strategies and tools to optimize your customer experience in the short term while you organize for continuous improvement and transformation of your organizations.

Seminar Format

The workshop is aimed at helping participants to examine their role in creating and managing for positive experiences at every stage of the customer journey.

The workshop is highly interactive and involves engaging
individual and group activities (e.g., case studies, discussions, role plays) to ensure that participants gain a practical edge that can be applied easily in real business scenarios.

For the best traction and engagement, participants are asked to complete a pre-work assignment. This is a brief analysis of their workplace situation and is intended to initiate thoughts about areas of strength and possible improvements.

This will help the participants to capitalize more on the
learning experience and position themselves to apply the tools in improving customer experiences when they return to work.

Learning is good but the application is better.

Each participant will create a one-page action proposal to
discuss with their managers about their self-development and improvement of customer experience in their workplace.